Draft. These terms still have to be checked before pre-orders open.
Terms, returns
& privacy.
Last updated: 9 October 2026
Who we are
Coffee Roamer is a mobile espresso bar and coffee roaster in Rotterdam, the Netherlands.
- Trade name
- Coffee Roamer
- KvK number
- VAT number (BTW)
- Address
- Contact
Pre-orders and delivery
Before you pay, we show you the coffee, the bag size, the full price including VAT and shipping, the roast date and the date by which we deliver.
We deliver by the date we gave you, and never more than 30 days after your order unless we agreed on a later date together. If we can’t make it, you may cancel and get your money back in full.
We deliver within the Netherlands. The delivery method and its cost are shown before you pay.
Prices and payment
All prices include 9% VAT (BTW). We also show the price per kilo. Shipping costs are shown before you pay.
You can pay in full online when you order, or pay at most half up front and the rest on delivery. You are never required to pay more than half the price in advance.
Your right to change your mind
You can withdraw from the purchase without giving a reason, from the moment you order until 14 days after the day you receive your coffee.
This applies to unopened bags. Coffee bags are sealed for freshness and hygiene; once a bag has been opened it can’t be returned.
We refund the price and the original shipping cost within 14 days of receiving your withdrawal. We may wait with the refund until the bag is back or you show it has been sent. Send unopened bags back within 14 days after you withdraw, to the address under “Who we are”. Return shipping is at your own cost.
To withdraw you can use the button below, the model form, or any other clear statement by email or letter.
Withdraw from the contract here
Fill this in and press Continue. You’ll see a summary to confirm, and we send you an acknowledgement by email.
Check your details, then confirm:
Model withdrawal form
To: [trade name, address and email from “Who we are”]
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
(*) Delete as appropriate.
Something wrong with your order?
Your coffee has to match what we agreed. That is your legal right, and these terms don’t limit it.
If a bag arrives damaged, wrong or not at all, tell us by email or DM. We replace it or refund you. We answer complaints within 14 days.
About the coffee
Before you order, the pre-order box shows the name of the product, net weight, origin and how to store it. The best-before date is printed on the bag.
Privacy
Coffee Roamer (see “Who we are”) is responsible for your personal data.
For an order we use your name, address, email and phone number to deliver your coffee. We keep invoices and order records for 7 years because tax law requires it.
The waitlist and bike bookings run through Instagram DMs. We keep those messages until Batch 001 has shipped or your event is over, unless you ask us to delete them sooner.
We only share data with the services that make this work: our payment provider (Stripe), the carrier (PostNL), Meta for Instagram messages, and our form provider for withdrawals. Some of them may process data outside the EU, under the EU-US Data Privacy Framework or standard contractual clauses. We never sell your data or use it for advertising.
This site has no analytics and no tracking. It only stores your language choice, in your own browser.
You can ask us to access, correct, delete, restrict or transfer your data, and you can object to how we use it. If you think we handle it wrongly, you can complain to the Autoriteit Persoonsgegevens.